Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Our returns policy is here.
If you are approved, then the refund will be processed, and the funds will automatically be applied to your credit card or original method of payment, within 3 to 5 working days :)

Items will be shipped the next working day if you order before 11pm. The time it will take will depend on the chosen delivery method.

Currently we are shipping to the United Kingdom and aim to ship to Europe and Internationally soon!

To return an item simply just send it to the following address:
85 Chrisp St, Poplar, London E14 6GG
However due to hygiene reasons we have a policy to not accept returns on certain items. For the specifics refer to here

We are terribly sorry you haven't recieved your parcel by the date mentioned in the email. If you have contacted the delivery courier already, then contact Mirali support here

You can contact our 24/7 Mirali support team here and we will cancel your order :)

If you've entered the wrong address, ou can contact our instant 24/7 Mirali support team here and we will update your shipping details!

Yes - we offer gift wrapping for our products. Just mention it in the comments the next time you checkout!

You can sign up to be notified when the item is in stock, we will get it the same day on orders before 5pm!

Yes there is! Upon approval of student ID we will send you an exclusive student discount code :)

Unfortunately no. Due to the high volume of orders, we are unable to change the order once it has been confirmed. We apologise for any inconvenience caused.

Yes you can contact us on support or sign up to be notified when the item is back in stock. If this is done before 5pm we can get the item the same day!

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP. We can also restock on weekends!